:root{--support-line:#24262b;--support-soft:#121317;--support-panel:#0d0e11;--support-blue:#3578f6}
body{background:#050506;color:#f6f7f9}
.nav{height:64px;border-bottom:1px solid #1b1c20;background:rgba(5,5,6,.92);backdrop-filter:blur(14px)}
.help-hero{padding:48px 0 70px!important;min-height:calc(100vh - 64px);overflow:visible!important}
.help-hero:before{display:none!important}
.help-hero>.container{max-width:1120px;display:grid;grid-template-columns:280px minmax(0,1fr);grid-template-rows:auto auto 1fr;column-gap:54px;align-items:start}
.help-title{grid-column:1;font-size:32px!important;line-height:1.08;letter-spacing:0!important;margin:8px 0 10px!important}
.help-subtitle{grid-column:1;font-size:13px!important;line-height:1.55;margin:0 0 25px!important;max-width:245px}
.help-tabs{grid-column:1;display:grid!important;gap:6px!important;margin:0!important;position:sticky;top:90px}
.help-tab{justify-content:flex-start!important;width:100%;box-sizing:border-box;border-radius:6px!important;padding:11px 12px!important;background:transparent!important;border-color:transparent!important}
.help-tab.active{background:#15171c!important;border-color:#292c33!important;box-shadow:none!important}
.msg-body{white-space:pre-wrap;overflow-wrap:anywhere}
#panel-new,#panel-my,#panel-detail{grid-column:2;grid-row:1/4;min-width:0}
.help-card{background:var(--support-panel)!important;border:1px solid var(--support-line)!important;border-radius:8px!important;padding:26px!important;margin:0!important;box-shadow:0 24px 70px rgba(0,0,0,.26)}
.form-group{margin-bottom:17px!important}.form-label{font-size:10px!important;letter-spacing:0!important;color:#898d98!important}.form-control{border-radius:6px!important;background:#141519!important;border-color:#2b2d33!important;min-height:42px;padding:11px 12px!important}.form-control:focus{box-shadow:0 0 0 2px rgba(53,120,246,.14)!important}.btn-submit{border-radius:6px!important;min-height:44px;background:#fff!important;color:#090a0c!important;box-shadow:none!important}.btn-submit:hover{background:#e9ebef!important}.ticket-item{border-radius:6px!important;background:#111216!important;border-color:#27292f!important}.ticket-item:hover{transform:none!important;border-color:#3b3e47!important}.btn-back{background:transparent!important;margin-bottom:10px!important;border-radius:5px!important}.ticket-detail-title{font-size:18px!important;letter-spacing:0}.ticket-detail-header{margin-bottom:12px!important}.chat-wrap{height:min(46vh,480px);max-height:none!important;padding:14px!important;background:#090a0c;border:1px solid #202228;border-radius:6px;scrollbar-width:thin}.chat-msg{border-radius:6px!important;padding:11px 13px!important;line-height:1.5!important}.msg-user{background:#16366d!important;border-color:#2658a8!important}.msg-admin{background:#17181d!important;border-color:#2b2d34!important}.msg-ai{align-self:flex-start;background:#101b19;border:1px solid #1e5147;color:#e9fffa}.msg-ai .msg-label{color:#55d6bd}.msg-label{letter-spacing:0!important}.ai-state{display:flex;align-items:center;gap:8px;margin:0 0 10px;padding:9px 11px;border:1px solid #26334a;border-radius:6px;background:#111827;color:#9ec0ff;font-size:11px;font-weight:700}.ai-state:before{content:"";width:7px;height:7px;border-radius:50%;background:#4f8cff}.ai-thinking:before,.ai-queued:before{animation:aiPulse 1.2s infinite}.ai-escalated,.ai-human,.ai-unavailable{border-color:#3a3421;background:#19170f;color:#e5ca72}.ai-escalated:before,.ai-human:before,.ai-unavailable:before{background:#e5b94f}@keyframes aiPulse{50%{opacity:.28}}
@media(max-width:760px){.help-hero{padding:22px 0 40px!important}.help-hero>.container{display:block!important;padding:0 14px!important}.help-title{font-size:25px!important;margin-top:4px!important}.help-subtitle{max-width:none;margin-bottom:16px!important}.help-tabs{display:grid!important;grid-template-columns:1fr 1fr!important;position:static;margin-bottom:12px!important}.help-tab{justify-content:center!important}.help-card{padding:17px!important;border-radius:7px!important}.chat-wrap{height:48vh;padding:9px!important}.chat-msg{max-width:92%!important}.nav{height:58px}.nav-inner{padding:0 14px!important}.ticket-detail-header{display:flex!important;flex-direction:row!important}.btn-submit{width:100%!important}}